Here at Klipspringer, we are always so happy to welcome new customers – keen to support you as you hit ambitious targets, reduce downtime and equipment costs, support your site staff, and surpass those all-important audit expectations. In the interest of answering any initial questions you might have, we have created an FAQ list to cover everything you need to know at this early stage.

Our Frequently Asked Questions fall into the seven categories listed below. You can use the links to jump to the section most relevant to your needs. If you don’t find your question on this page, there is also the option of sharing your own question(s) and a member of the Klipspringer team will be in touch. We aim to respond to all enquiries within two working hours – go on, put us to the test!

Finding the right solution

How do I know which product is right for my application? 

Our friendly team of experts has years of experience within the world of food manufacturing and processing. You can reach out to us by phone, email or live chat and we will be more than happy to advise.

Can I arrange a site visit or product demo? 

Yes! We are always willing to discuss site challenges or improvements face-to-face, either on site or virtually. This includes shadow board surveys, colour-coding consultations and product training/demonstrations. Please contact our team for more information.

Placing an order

How do I place my order? 

Orders can be placed online at portal.klipspringer.com. You can also email sales@klipspringer.com or contact us by phone on 01473 461800. 

Is there a minimum order value?  

No, there is no minimum order value. However, UK orders under £300 net, along with ROI and Northern Ireland orders under £500 net will attract a delivery charge. 

Can I order on credit? 

Yes! If you do not currently have credit facilities in place, please contact our friendly team on 01473 461800 or sales@klipspringer.com and we will be pleased to send through further details. Subject to relevant checks being completed, you will then be granted a credit account that will allow you to place orders using just a Purchase Order reference.  

What are your lead times? 

All stocked items ordered before 4pm are despatched the same day, for next-working day delivery to mainland UK. Please allow 2-3 working days for delivery to Northern Ireland, ROI, Scottish Highlands & Off shore Islands. Instrument calibrations are normally completed within 2-3 working days. The standard lead time for shadow boards and signage is 5-7 working days from approval of visual proofs. Items that have been made to order, such as tapered trucks and bins, are delivered in 10-15 working days. 

Klipspringer's pricing policy

Where can I find my pricing? 

All pricing for standard product lines can be viewed at: portal.klipspringer.com. Please login to ensure the prices shown are correct for your account. If you require a quotation for customisable products such as shadow boards and custom signage, please get in touch with our sales team for your personalised quotation as prices vary dependent on product size and specification. 

Can I get a discount for bulk purchases? 

Many products are available to purchase in case quantities, with a discounted price per item. To view case quantity information, please view the product page on the portfolio or speak with a member of our team. Some products, such as food handling storage containers and metal detectable pens, use a quantity-break pricing structure.

Calibration and Service

Do thermometers come with calibration? 

As standard, most of our technical items are supplied with a Certificate of Conformity which states that the instrument is working according to the manufacturer’s specifications. If you require UKAS or traceable calibration, please request this at the time of placing your order. Click here for more details on Klipspringer’s calibration services.  

How can I obtain copies of my calibration certificates? 

Copies of your calibration certificates can be downloaded from your online account. Simply click here, log into your online account, then click on ‘My Equipment & Calibrations’. Here you will find the relevant instrument and can view the certificate, along with the date that the re-calibration is due. 

What is included in my instrument’s service? 

As part of our commitment to go above and beyond for our customers, all instruments received for calibration or repair will be given a complimentary service free of charge. This includes inspecting and cleaning the instrument and checking both the calibration and battery. 

Shadow boards and Visual Management

Can I customise my shadow boards and signage? 

Yes! The majority of the shadow boards and visual management solutions designed and manufactured by Klipspringer are bespoke to customer requirements. This includes size and mounting options, along with the colours, text, and branding, and the equipment stored on the shadow boards. 

How do I check I am happy with my shadow board and signage designs? 

Before production commences, full visual proofs will be produced and sent out by our design team for customer approval. Changes can still be made at this point, and nothing will be printed or manufactured until sign-off has been received.

Audit Compliance

Are all products food grade? 

Many Klipspringer tools and utensils are approved for contact with food, and this is made clear through the Product Descriptions and Technical Specifications that accompany each item on the website. You can also use the search function available at portal.klipspringer.com to find suitable equipment, with Documents of Compliance for all food grade products available via the Downloads section.  

Is there a standard colour-coding policy?  

The short answer is no; however, the food production industry does have some common themes surrounding the colours used for food contact, non-food contact, external areas, and allergen equipment. Our team would be more than happy to advise you on this matter, and Klipspringer Director Alex Carlyon has even put together a guide on simplifying your colour-coding policy

Helpful Resources and Industry Events

Do you supply any educational resources?

The Klipspringer Hub is your go-to resource for blogs, news articles, webinars, help guides, and videos. Here, you will find content relating to every aspect of food and beverage production, covering everything from checking oil quality and allergen segregation to cleaning your SegriScreens and and foreign body prevention.

Are there any in-person events that I can attend?

In 2023, in collaboration with FoodClean, we launched the Food Safety Innovation Conference. This forum shines a light on true innovation, challenges the status quo, and advances food safety and hygiene. Returning to the University of Lincoln on Thursday 13th June 2024, you can click here to register your interest in attending. You should also look out for the Industry Forums that we host each year.

Can I find out about the other sites you have worked with?

Of course! As the leading food safety compliance partner for food and beverage businesses across the UK & Ireland, we have been supporting sites for over twenty years. Working with brands including McCain Foods, Quorn Foods, Tesco, Five Guys, and Whitbread, we serve over 4,000 industry customers. Highlighting some of our key partnerships, we have a series of informative Case Studies for you to explore.

If you have any other questions, we would be happy to help with your enquiry. Share your details below and one of our friendly team members will be in touch.