Compass Group

Compass Group


“A Solution to an Age-Old Issue”: How Klipspringer’s Thermometer Calibrator Remodelled Food Service at The Tottenham Hotspur Stadium

Partner of choice

From a lack of accuracy and traceability to uncontrollable drifts in the displayed temperature, the issues with traditional thermometer checking methods are well-known. For Compass Group, their biggest problem was the needlessly time-consuming calibration process which – according to Mark Reynolds, Executive Head Chef – meant it would take “three or four hours to check the probes throughout the stadium”.

No longer. Since partnering with Klipspringer, Compass Group has remodelled their thermometer checks, using our digital, UKAS-accredited solution to cut costs, improve compliance, and save staff hours of time each month.

Read on to find out how.


With over 500,000 employees, Compass Group are the largest contract catering organisation in the world. For over 75 years, their companies have provided hospitality across schools, offices, factories, universities, hospitals, and, of course, major sporting venues.

The Tottenham Hotspur Stadium recently became one of these venues. When the club moved to their new 62,000-seater stadium in 2019, their hospitality team – the Levy division of Compass Group – were on the lookout for leading improvements in food service to better equip the stadium’s 64 kitchens.

Removing all subjectivity from thermometer checks in kitchens across the UK's third largest football stadium. 

Why did Compass Group choose Klipspringer?

Time and money saved

Rather than wasting hours checking that kitchen thermometers are working, Compass Group staff now use the LazaPort to verify accuracy in a matter of seconds. The LazaPort also reduces the amount of equipment discarded – as staff can recalibrate their thermometers, rather than unnecessarily replacing them – which also results in copious cost savings.

Award-winning solutions

In 2021, the Lazaport Mono was a Gold Winner at Commercial Kitchen’s Innovation Challenge, a showcase of the most promising newly launched products in the kitchen and food equipment sector. Judges described the Mono as: “…a great concept, ideal for consistency and great connectivity. A solution to an age-old issue.”

Unprecedented accuracy

With an accuracy of ±0.3°C, the UKAS-accredited LazaPort Mono is the most compact, versatile, and advanced model yet. It is a culmination of years of research and testing designed to benefit commercial kitchens, hospitality, restaurants, fine dining, and contract caterers.

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NHS

The NHS


How Klipspringer Ensured Food Safety and Compliance For The NHS

Partner of Choice

Foodborne illnesses pose a massive risk in hospitals. Young children, the elderly, chemotherapy patients, and pregnant women are susceptible to such illnesses due to already weakened immune systems – making food safety a crucial consideration in healthcare environments.

That’s why the NHS made Klipspringer their partner of choice. From hospitals in London and Gloucestershire to Halton and Warrington, our temperature probes and thermometer calibrators prevent bacteria-caused food contamination. We ensure that patients’ meals are safe, consistent, and high-quality, delivering peace of mind for NHS staff.


The National Health Service, or NHS, leads the world in providing equity of healthcare access, and ensuring that citizens don’t suffer financial hardship or bankruptcy when they are ill, injured, or incapacitated.

With more than 1,250 hospitals throughout the UK, the NHS treat an estimated 1.5 million patients each day, indiscriminately caring for the UK population with skill, compassion, and dedication.

Unrivalled speed and precision of food temperature reading to provide safe hospital meals.

Why did the NHS choose Klipspringer?

No bias or subjectivity

Unlike the traditional thermometer checking methods, the UKAS-accredited LazaPorts provided the NHS with guaranteed proof of competence. By checking thermometers at the critical safety point for food safety (75°C), LazaPorts remove all guesswork from the process.

Appraisal of requirements

Following the tragic death of seven NHS patients after eating listeria-contaminated sandwiches, we provided a targeted, strategy-led plan. For the full story, click here.

Time saved

Rather than wasting hours checking that kitchen thermometers are working, NHS staff now use the LazaPort to verify accuracy in a matter of seconds. This frees up their time to prioritise other, more vital tasks.

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Whitbread

Whitbread


Improving food quality and reducing cooking oil consumption by 30% with the Food Oil Monitor

Oil management innovations

While continuing to operate efficiently, Whitbread realised that the quality of their fries wasn’t what it could be.  Operationally, consistency between batches was often hard to maintain, and even when their kitchen teams produced top-quality fries, the formula behind it was hard to pinpoint and replicate.

In line with their ongoing commitment to sustainability, Whitbread deemed the waste of perfectly usable oil as unacceptable. They saw how they could cut their company-wide carbon footprint, while simultaneously making extensive oil savings.


As the largest hotel chain in the UK – and the name behind brands including Premier Inn, Beefeater, and Table Table – Whitbread are one of the most established and respected hospitality companies in the UK.

With over 1,200 venues and 35,000 employees, safety, compliance, and sustainability are all essential values behind Whitbread’s success. This is especially true when it comes to serving their 5 million customers every month!

The Solution

During our initial consultation with Whitbread, we identified a few key areas to target:

  • an objective, arbitrary, digital measurement of cooking oil quality
  • rapid daily oil quality checks (without being a time-consuming burden)
  • an unequivocal decision-making process of when cooking oil should be changed

Klipspringer’s team of experts delivered a coordinated training programme for Whitbread’s staff, who mastered the Food Oil Monitor’s self-explanatory display and light-up system with ease. The Food Oil Monitor is now approved for use in all Whitbread outlets.

Specially calibrated to Whitbread’s oil formula, a daily oil quality check with the FOM330 gives store, regional and national management peace of mind as well as an audit trail. This enables them to:

  • prove compliance with relevant legislation (particularly the recent Commission Regulation (EU) 2017/2158)
  • ensure product consistency globally from restaurant to restaurant
  • analyse cooking oil usage to identify where oil is being changed prematurely (facilitating a reduction in operating costs)

Driving compliance and cutting carbon footprints through food oil quality management.

Why did Whitbread choose Klipspringer?

Objectivity

The FOM provides a fast and accurate reading of the Total Polar Compounds (TPC) within the oil – an objective indication of oil quality in fryers. This is crucial for consumer safety, given that an increased amount of TPC is associated with the build up of acrylamide, a cancer-causing, customer-harming chemical.

Significant reductions in oil usage and costs

Whitbread saw a return on investment from their upfront costs within just 6 months. Due to no more ongoing cost of (far less accurate) colour test strips, every saving made past this initial period was pure surplus – an average reduction in oil usage of 30%, with some Whitbread sites reporting savings of up to 52%!

Sustainability

Rather than following in the footsteps of other businesses’ vague greenwashing promises, Whitbread decided to take tangible action. Oil is one of the largest consumables across the entire food and hospitality sector – but no longer for Whitbread, following the rollout of the FOM across multiple locations nationwide.

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Five Guys

FIVE GUYS


Global compliance support for leading burger and fries restaurant chain.

Leading-edge food safety solutions

Five Guys were looking for a partner to support them globally with a broad spectrum of food safety solutions. Not only was effective and efficient vendor management important in this decision, global standardisation was also a key driver.

In particular, Five Guys needed a method of systemising and measuring the quality of their cooking oil. Besides legal requirements, Five Guys’ internal quality standards were a key driver in instigating this project.


Already well established in the USA, Five Guys’ presence in the UK and Europe is growing rapidly, with over 1,600 restaurants internationally.

Food safety legislation varies from country to country and this makes compliance a potentially complex process for Jeremy Lockley, Five Guys’ Senior Director of Food Safety and Quality Assurance.

The Solution.

Working with Five Guys, Klipspringer identified three key requirements:

  • daily oil quality checks (without being a procedural or time-consuming burden)
  • an arbitrary, digital measurement of cooking oil quality
  • de-skill the decision-making process of when cooking oil should be changed.

Following a successful restaurant trial, the Klipspringer’s Food Oil Monitor was approved for use in all Five Guys outlets. A bespoke Compliance Instrument Station was also introduced to store the Oil Monitor along with other food safety management equipment (tablet and thermometers).

Using the Instrument Station ensures the Oil Monitor is always in the right location at the right time, as well as providing safe storage when not in use.

Specially calibrated to Five Guys’ oil formula, a daily oil quality check with the FOM330 gives store, regional and national management peace of mind as well as an audit trail. This enables them to:

  • prove compliance with relevant legislation (particularly the recent Commission Regulation (EU) 2017/2158)
  • ensure product consistency globally from restaurant to restaurant
  • analyse cooking oil usage to identify where oil is being changed prematurely (facilitating a reduction in operating costs).

Enhancing standards through food oil quality management and bespoke equipment stations.

Why did FIVE GUYS choose Klipspringer?

International standardisation

Klipspringer are able to supply Five Guys’ outlets internationally.  This guarantees consistent processes, compliance and product quality in all restaurants across the globe.

Bespoke equipment package

Bespoke branded equipment stations improve visual standards and ensure that equipment is kept safe when not in use.  In addition, Klipspringer calibrate the Food Oil Monitor to Five Guys’ unique oil formula for ultimate reading accuracy.

Simple yet robust

The Food Oil Monitor is thoughtfully designed for busy kitchen use, with an easy-to-use design, a clear traffic light result indicator and a stainless steel protective shield around the sensor stem.

Ongoing support

Klipspringer’s hospitality team continue to support Five Guys’ expansion globally.  In addition, their unique calibration offering ensures minimum equipment downtime while keeping the Food Oil Monitor in tip-top condition.

In FIVE GUYS' words:

“Klipspringer are able to supply our stores internationally, which means we only have to deal with a single supplier as we expand globally.

The bespoke design of the instrument station provides not only a single place for our equipment, but its FIVE GUYS’ branding gives it a real quality feel.  It’s a part of what we do, so being able to personalise it was vital.”

Jeremy Lockley, Senior Director of Food Safety & Quality Assurance

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